Refund policy

We hope you love your MOIRE eyewear. If something isn’t quite right, please contact us and we’ll do our best to help.

Returns

Eligible non-customised items may be returned within 14 days of delivery, provided they are unused, in original condition, and returned with the original packaging and proof of purchase.

To request a return, please contact us at support@moirevision.com before sending anything back. Return instructions will be provided once your request has been reviewed.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Original shipping fees are non-refundable.

Prescription & Customised Eyewear

Prescription lenses, customised eyewear, and made-to-order items are final sale unless they arrive damaged, defective, or incorrect.

Please check your prescription details carefully before placing an order, as we are unable to refund items made according to customer-provided information.

Damaged, Incorrect, or Faulty Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue.

Once reviewed, we will offer a suitable solution, which may include a replacement, partial refund, or full refund depending on the situation.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed in transit, please contact us at support@moirevision.com. We will review the tracking information and work with you to find a suitable solution.

Refunds

Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that bank or payment provider processing times may vary.

Additional Notes

Slight colour differences may occur due to screen settings and lighting. This does not affect the quality of the product.

For any questions, please contact support@moirevision.com.