Shipping policy

Shipping Policy

At MOIRE, we carefully prepare each order to ensure your eyewear arrives safely and beautifully packaged.

Processing Time

At MOIRE, most orders are carefully crafted and dispatched within 1–3 business days. Prescription or customised lenses may require additional preparation time depending on lens complexity.

Shipping Time

Estimated delivery times vary by destination:

• United Kingdom: 4–7 business days
• Europe: 5–9 business days
• United States & Canada: 6–10 business days
• International: 7–12 business days

Please note that shipping times are estimates and may occasionally vary due to customs clearance, local courier delays, weather conditions, or peak seasons.

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Customs & Duties

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping information is accurate before placing your order. MOIRE is not responsible for delays or losses caused by incorrect addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us at support@moirevision.com and we will do our best to assist you.

Contact

For any shipping-related questions, please contact:

support@moirevision.com
moirevision.com